Call Center Specialist

Northwest Human Services is a non-profit leader in providing advocacy,

quality healthcare and social services in Marion and Polk counties since 1970.

Call Center Specialist

  • Location of Position: West Salem Clinic -Address: 1233 Edgewater St NW, Salem, OR 97304
  • Position is Full-time - 40 hours per week.

Northwest Human Services is seeking an experienced candidate to perform receptionist and secretarial duties at our clinics. Candidate will act as first contact with all patients, clients, and other persons that call into the clinic, answering first level of questions, when applicable. Answer the telephone, schedule appointments, route calls as appropriate and take messages and distribute.

Other duties will include: Gathering information on insurance coverage and/or responsible party. Verify the accuracy of information; enter and/or update patient demographics and insurance information for billing and data collection purposes. Call and confirm future appointments of patients.

Successful candidate must have a high school diploma or equivalent and legible handwriting. Bilingual in English/Spanish and previous experience in a medical clinic preferred.

Summary of Benefits: Northwest Human Services offers competitive wages and a generous benefits package that includes; Medical, Dental, Vision, Group Life: Short Term & Long Term Disability, 403(b) retirement plan with generous employer match and Paid Time Off.

If you are interested in joining a team that makes a difference in the lives of many you can apply online at:

For more information contact the HR/Recruiting Department at:

NWHS Administration Office

681 Center St. NE • Salem, OR 97301

Office: 503-588-5828 • Fax: 503-588-5852


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