Under general supervision, will interview and monitor cases of COVID-19 and their close contacts. This position is seasonal and is expected to last up to 6 months and is not eligible for City of Fargo Benefits. This position will work 40 hours per week and 10 hour shifts. This position may include weekends, evenings, and some holidays.
A COVID-19 Contact Tracer will interview every case and either call or virtually monitor cases of COVID-19 and their close contacts. Duties will include daily documentation of changes in health status for cases and contacts, COVID-19 testing referrals for contacts who become symptomatic according to established protocols while in quarantine, and provide cases and contacts with instructions for isolation and/or quarantine. Contact Tracers may also need to gather close contacts through interview and notification of employers, daycares, clinics or other locations where cases may have exposed other persons. People in this position are required to follow all scripts, policies and procedures provided by Fargo Cass Public Health and the NDDoH, and comply with training regarding confidential information related to personal information.
- Communicates courteously and professionally and maintains
working relationships with others in carrying out job functions.
- Frequently interacts with others in the work unit, the public, vendors or across departments to exchange detailed and/or technical information;
- Interaction with the public, vendors/community partners or across departments occasionally includes negotiations involving convincing the other party to perform activities that assist FCPH achieve a basic work related objective;
- Communications include responsibility for maintaining key working relationships for the public health function.
- Performs all job duties in compliance with safety guidelines
and with an ongoing awareness of safety practices.
- Knows and follows department and city rules as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss;
- Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work;
- When potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner.
- Stays up to date on the most recent guidance from CDC and the
NDDoH regarding COVID-19.
- Communicates updated guidance to cases and close contacts.
- Work with the local field Epidemiologist to communicate updates related to COVID-19.
- Communicate with COVID-19 cases and their close contacts.
- Assess exposure status of contacts.
- Answer questions from cases and close contacts regarding COVID-19 including timelines in relation to isolation and quarantine periods.
- Document data on an online disease information system in a timely and concise manner.
- Seek out assistance from the local field Epidemiologist as needed.
- Performs other duties and activities as required.
Requires a bachelor's degree in community or public health,
epidemiology, biology, nursing or a related field. At least one
year of related professional level work experience is preferred,
but not required.
Knowledge, skills and ability include:
- Proficient written, oral, and interpersonal communication skills.
- Demonstrated ability to work well on a team.
- Demonstrated ability to conduct projects within timelines.
- Ability to work independently with minimal direction; excellent problem-solving skills.
- Ability to work well under pressure with multiple competing priorities and deadlines.
Most work is performed in a call center or office environment.
Work requires extensive use of a computer, telephone, and other
office equipment. There is considerable attention to detail and
deadlines. Work is generally light.
Activities include stooping, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing/listening, seeing/observing, and repetitive motions.
Light Work: Physical demands are normally those associated with light work: Exerting up to 25 pounds of force occasionally and/or 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.