VILLAGE OF SCHAUMBURG
Human Resources Department
101 Schaumburg Court
Schaumburg, IL 60193
The Village of Schaumburg is a thriving community of 75,936
residents located 12 miles west of O’Hare International Airport and
approximately 26 miles northwest of the City of Chicago. The
community is the base of the second largest concentration of
retail, office and commercial activity in the state of Illinois. Of
special distinction, the village was recently named one of the "Top
Ten Best Places to Live" by Money Magazine, is ranked No. 5 overall
in WalletHub's "Best Illinois Cities for Jobs" and, for the fifth
year in a row, received the Distinguished Budget Presentation Award
from the Government Finance Officers Association (GFOA) for meeting
the highest principles of governmental budgeting.
The village employs approximately 600 employees in a variety of
departments within the organization, such as police, fire, public
works, engineering, finance, human resources, cultural services,
community development, information technology, and transportation.
Our employees work to serve the residents and strive to make
Schaumburg the best community it can be.
NOW ACCEPTING APPLICATIONS FOR THE POSITION OF:
Customer Service Clerk (Police - Records) part-time with an
online application deadline of 10/20/2019 or until 75 applicants
have successfully completed the application process.
STARTING SALARY RANGE: $19.67 - $22.24 per hour working up to 19
hours per week. Salary dependent on qualifications. The salary
range for this position is $19.67 - $29.97. This position is
represented by a union; you may refer to the AFSCME collective
bargaining agreement available on our website.
WORK SCHEDULE: The preferred work schedule is Monday through
Friday 1:00p-5:00p and one Monday a month 2:00p-6:00p
Please attach as part of your application all necessary
documents verifying that you meet the minimum qualifications for
This position performs a variety of functions within the Police
Department Records in the area of customer service. This position
is responsible for the handling of phone calls, customers, and
receipts of payments, data entry; adjudication administration and
coordination of monthly hearings, processes subpoena, FOIA,
background check or letters of good conduct.
- Assists, provides information, and responds to questions and concerns from the general public, departmental staff, and other agencies in person and by telephone.
- Responds to public inquiries for information regarding police reports, accident reports and other matters; ensuring that the release of records follows state, federal, and local laws.
- Collects fees and fines for the department, including but not limited to, parking citations, ordinance fines, accident reports, vehicle releases, fingerprinting, batch payments and other matters; prepares and issues receipts; maintain appropriate ledgers and daily cash drawer balance.
- Coordinates the clerical functions of the police parking citation program including boots and administrative tow.
- Validates records within the state Law Enforcement Agencies Data System (LEADS) computer program and queries the Illinois State Police computer program for various data.
- Maintains and processes expungement and seal paperwork.
- Maintains and processes subpoena paperwork.
- Maintains and processes bankruptcy paperwork.
- Maintains and processes the IDROP program.
- Performs other duties as assigned.
Generates monthly reports as needed. Provides assistance for any
position with in the division.
- Education equivalent to a high school diploma.
- A minimum of one year of customer service and clerical experience that demonstrates a general aptitude for working with the public in a professional environment.
- LEADS certification preferred or ability to obtain within three months of hire.
- Proficiency with current computer software systems, including
email, calendar programs job specific software, and customer
service systems preferred, or within the first six months of
Knowledge of municipal ordinances, Illinois State statutes, and
federal laws. Working knowledge of all operations and terminology
used in the department. Ability to establish and maintain positive
working relationships with both co-workers and the public.
Considerable knowledge of office practices and procedures, and the
ability to communicate effectively, both verbally and in writing,
in a professional manner using proper language, spelling, grammar
and punctuation. Demonstrates deductive reasoning, effective
organizational skills, and common sense problem solving.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
- This position works in a typical office setting.
- Prolonged periods of concentration, proofreading, and extensive computer work.
- Occasionally transport 20 pounds or more.
- Ability to effectively use the village’s phone system.
- Ability to cope with numerous interruptions.
- Excellent organizational skills including the ability to handle multiple tasks and projects in order to meet deadlines.
- Ability to comprehend and apply policies and procedures of the
Part-Time employees are not eligible for benefits.
Candidate screening process may consist of an application
review, skills testing, employability assessment, interviews,
reference checks, and other job-related testing or verifications.
Chosen candidates will be subject to a background and criminal
history investigation, and qualifying pre-employment medical
examination and drug screen.
THE VILLAGE OF SCHAUMBURG IS AN EQUAL OPPORTUNITY EMPLOYER