Data Entry- Customer Service

As a family owned and operated business established in 1950, El Milagro provides authentic quality tortilla products and exemplary service to its customers. Not only will the right candidate be joining a dynamic team, but they will also uphold El Milagro’s core values.

Essential Duties and Responsibilities:
  • Provide professional customer service.
  • Obtain customer and billing information, product to be purchased and reported on order forms.
  • Verify accuracy of customer and order history.
  • Inform the customer of order information including prices, shipping dates and anticipated delays.
  • Review and ensure accuracy of account information and orders.
  • Maintain record of new product orders and status.
  • Review and report account/order modifications.
  • Conduct client pick-up procedures.
  • Recommend and provide product information to meet the needs of potential new customers.
  • Obtain and enter new customer information.
  • Place product sample orders for potential new customers and active customers.
  • Receive and respond to customer concerns.
  • Prepare invoice and shipping documents.
  • Confer with warehouse and route salesmen to push through or track orders.
  • Calculate shipping and total charges for products.
  • Confer with warehouse to determine availability of requested merchandise.
  • Record transactions and collect payment for product for further processing.
  • Ensure pending calls are handled appropriately.
Qualifications:
Minimum of 1 year experience in entering data and customer service.

Fluent in Spanish and English preferred.

Open availability.

Physical Demands:
Sitting for extended periods, repetitive tasks, lifting up to 15 lbs.

Working Environment:
Office like environment in plant.
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